Delete your Fytvio account

Delete through the app

1. Open Fytvio and sign in.
2. Open your profile or account settings.
3. Select Delete account.
4. Review the warning and confirm the request.

Exact menu wording may vary slightly by app version.

Request deletion by email

If you cannot access the app, email us from the address associated with your Fytvio account. We may ask for limited information to verify account ownership before completing the request.

What deletion does

• Removes your email address, name, profile data, health and activity data, workouts, goals, coaching history, preferences, and other account content from active production systems after we verify the request.
• Irreversibly anonymizes limited AI operational metadata such as provider, model, token counts, and timestamps so it cannot be isolated as your deleted account history.
• May retain a limited pseudonymous compliance record showing that consent was obtained or withdrawn and that deletion was authenticated and completed. This may include a one-way keyed hash derived from your account email, consent type and version, relevant timestamps, deletion status, and deletion-process version.
• Does not retain your readable email address, name, health data, workouts, goals, coaching content, or profile information in that compliance record.
• May retain limited billing, chargeback, fraud-prevention, security, or legal records when reasonably necessary and permitted by law. These records are minimized and do not include your health data.
• May leave encrypted backup copies for a limited period under our infrastructure provider's backup process. Where Washington law applies, consumer health data in backups is deleted no later than six months after the request is authenticated.

Why a limited compliance record may remain

Keeping a narrowly limited, pseudonymous record helps Fytvio demonstrate that a deletion request was verified and completed and that required consent records were maintained. It cannot be used to restore your account or recover deleted health data. If you later contact us using the same email address, we may use a secure one-way matching process to locate the compliance record without storing your readable email address.

Apple or Google sign-in access

Deleting your Fytvio account removes the Fytvio account and covered data. Authorization granted through Sign in with Apple or Google Sign-In is separate. Fytvio will follow the applicable provider revocation process where supported. You can also review or remove Fytvio from the connected-app or sign-in settings in your Apple or Google account.

Subscriptions are separate

Deleting Fytvio or your Fytvio account does not automatically cancel a subscription purchased through Apple or Google. Manage or cancel it through the store account used for purchase.

Deleting the app is not enough

Removing Fytvio from your phone does not delete your account or data. Use the in-app deletion control or email us using the link above.

More information

See the Privacy & Consumer Health Data Policy for more information about retention and privacy rights.