Fytvio helps users understand health data, recovery, activity trends, readiness, and goals. This policy explains what we collect, why we collect it, how AI is used, and how you stay in control.
Fytvio is operated by ValueSpring LLC (“we,” “us,” or “our”). Fytvio is an AI-powered consumer wellness and performance coaching application.
Fytvio is designed to support wellness, fitness, recovery, readiness, and performance coaching. It is not intended to diagnose, treat, cure, or prevent disease and should not replace professional medical advice. Fytvio is not a covered entity or business associate under HIPAA. Fytvio is not an emergency service — if you are experiencing a medical or mental health emergency, call 911 (or your local emergency number) immediately.
When you connect Apple Health (HealthKit) or Google Health Connect, or manually enter information, Fytvio may process metrics such as workouts, steps, distance, calories, sleep, resting heart rate, HRV, heart-rate trends, training load, VO₂max, readiness-related signals, weight, blood pressure, blood oxygen (SpO2), and similar wellness or fitness data where available.
Fytvio does not collect precise GPS location or workout-route data. We also do not use geofencing around health-related locations.
You may manually enter workouts, body measurements, goals, and other fitness information. Manual entries are treated with the same privacy protections as connected health data.
Messages you send the AI coach—whether typed or created through voice input—are processed to generate coaching responses. Voice input uses your device's operating-system speech-recognition service. Fytvio receives the resulting text and does not intentionally receive or store raw audio. Depending on your device, language, and settings, Apple, Google, or another platform speech service may process the audio under its own terms. You can review or edit the transcript before sending it.
If you explicitly consent, you may optionally provide health condition flags or injury context from predefined choices — for example, pregnancy or postpartum status, or a joint or muscle injury. These are used to support safety guardrails in coaching responses, such as adjusting suggested training intensity. They are not treated as medical diagnoses and are not exposed to linked athletes or coaches.
We collect feature usage, device tokens for push notifications, error logs, security events, subscription status, app version, and operational metadata needed to deliver, secure, support, and improve reliability. Daily-brief notifications may contain health or wellness information, including metrics such as sleep or HRV, depending on the generated brief. Notification previews may appear on your device's lock screen based on your operating-system settings. You can disable notifications or hide previews in Fytvio or your device settings.
We do not sell, rent, or broker your personal health data to advertisers, data brokers, or third parties for commercial resale.
| Purpose | Examples |
|---|---|
| Provide the app | Account access, dashboard, readiness score, health trends, goal plans, manual entries |
| Generate coaching | AI responses based on your message, goals, recent metrics, and available context |
| Improve reliability | Error monitoring, usage limits, operational logs, sync troubleshooting |
| Protect the service | Rate limiting, fraud prevention, abuse detection, security audit events |
| Manage subscriptions | Receipt or purchase-token verification and subscription status |
| Communicate with you | Transactional emails, support responses, important policy or account notices |
We do not use your health data for advertising or to train third-party AI models.
Fytvio uses AI to generate wellness and performance coaching. You are interacting with an AI system, not a licensed professional, certified coach, or human being. When you ask for guidance, we may construct a prompt containing your message, recent health and activity summaries, goals, available readiness context, and a limited conversation history.
If you use voice input, your device's operating-system speech-recognition service creates a text transcript. Fytvio receives the transcript and does not intentionally receive or store raw audio. Platform speech providers may process audio under their own privacy terms.
AI responses may be inaccurate, incomplete, or inappropriate despite safeguards. Use AI coaching as informational support, not as medical advice.
Collecting your health data and sharing it with an AI provider to generate coaching are two separate things we ask you to agree to, not one bundled consent. You give each of these separately, on their own terms, before either happens.
We never use your health data to determine employment eligibility or insurance eligibility, and we never use it for unauthorized social sharing.
Fytvio's AI coaching is powered by Anthropic (Claude), OpenAI, or Google (Gemini). You may also bring your own key for one of these providers instead. We do not use AI providers outside these three for coaching. We do not authorize our default AI providers to use Fytvio prompts or health data to train their general models. When you use your own API key, your provider account settings, contractual terms, and privacy policy also apply.
We retain limited operational metadata such as model used, timestamps, request identifiers, token usage, latency, and error information to monitor reliability, investigate issues, improve service quality, enforce usage limits, and prevent abuse. This metadata is not used to train third-party AI models.
Bring-your-own-key is a paid Fytvio platform feature. Your supported Anthropic, OpenAI, or Google API key is stored in encrypted device storage and is not persisted in our database. For each AI request, the key is transmitted securely through Fytvio's server so the server can call the provider, and it is not intentionally logged or retained after request processing. Your selected provider receives the prompt needed to generate a response, and its account settings, terms, privacy policy, usage limits, and separate provider billing also apply.
Health data can be incomplete, duplicated, delayed, or inconsistent across devices. Fytvio applies validation and anomaly checks to reduce the impact of unrealistic, missing, duplicate, or conflicting measurements before generating insights. Coaching may be limited when available data is insufficient.
Some information Fytvio processes may be “consumer health data” under Washington’s My Health My Data Act and similar state laws. Where those laws apply, this section supplements the rest of this policy.
We may share the minimum relevant health summaries, goals, workout context, and prompt context needed to generate AI coaching or operate the service. We do not sell consumer health data.
Consent to collect consumer health data and consent to share it with an AI provider are separate opt-ins. You may withdraw either consent for future processing.
Where available, Fytvio allows an athlete to grant a linked coach read-only access to the athlete's full Fytvio Dashboard, including the Today, Trends, and Training tabs. Depending on the data available, this may include readiness, sleep, HRV, heart-rate, steps, activity, workout, training-load, trend, and plan-progress information displayed on those tabs. The athlete must explicitly approve the link and can revoke it. Linked coaches do not receive access to the athlete's Profile screen, account credentials, billing information, health-condition flags, or private AI coaching conversation history unless a future feature clearly requests additional consent.
We use service providers to operate Fytvio. Depending on the feature, these may include Supabase for database services, Render for application hosting, Anthropic, OpenAI, or Google for AI coaching, transactional email and push providers, Firebase for push-notification delivery and basic product analytics, Apple and Google app-store services, and Apple HealthKit or Google Health Connect.
| Category | Purpose |
|---|---|
| Hosting and database | Store account, health, coaching, and operational data |
| AI providers (Anthropic, OpenAI, Google) | Generate coaching responses from prompts we send |
| Email and notifications | Transactional email, account notices, reminders, and summaries |
| Firebase (Google) | Push-notification delivery, and basic product analytics such as app opens, screen views, and session counts. This analytics use does not include your health or fitness data, coaching content, or anything from Apple HealthKit or Google Health Connect. |
| App stores | Subscription processing and receipt verification |
| Health platforms | Import supported health and fitness data you authorize |
Fytvio operates using servers and service providers located around the world. Depending on which AI provider generates your coaching response — Anthropic, OpenAI, or Google — your prompt may be processed in a different country than the one where you live, and we do not always control or know the specific location of that processing for a given request.
By using Fytvio, you understand that your data may be transferred to, stored in, and processed in countries other than your own, including countries whose data protection laws may differ from those in your own country. We take reasonable steps to require our service providers to protect your information wherever it's processed.
Account-deletion instructions are available at fytvio.com/delete-account.html.
Deleting your Fytvio account removes the Fytvio account and covered data. If you used Sign in with Apple or Google Sign-In, authorization with that identity provider is separate. Fytvio will follow the applicable provider revocation process where supported; you may also manage connected-app access in your Apple or Google account.
Depending on your location, you may have additional rights under laws such as GDPR, UK GDPR, CCPA, or CPRA. We do not sell or share personal information for cross-context behavioral advertising.
To exercise any of these rights, email info@valuespringllc.com. We will verify your request and respond within 45 days, or sooner where required by law; if we need more time, we'll tell you why.
If we deny your request, we'll explain why in writing. You can appeal that decision by replying to our response within 30 days; we'll respond to your appeal within 45 days. If we deny the appeal, we'll provide instructions for contacting the Washington State Attorney General (or the relevant regulator in your jurisdiction) to submit a complaint.
After account deletion, Fytvio may retain only the limited pseudonymous compliance, deletion, billing, security, or legal records described in the retention section. These records are not used to recreate your account, provide coaching, or restore deleted health data.
We use administrative, technical, and organizational safeguards designed to protect personal data, including encrypted connections, password hashing, refresh-token protections, access controls, rate limits, session-version checks, and audit logging. A password change or reset invalidates previously issued sessions according to our security controls. No system is completely secure.
If we discover a breach affecting your personal data, we will notify affected users and, where required, relevant regulators without undue delay and in line with applicable law, including the FTC's Health Breach Notification Rule, which applies to health apps like Fytvio that are not covered by HIPAA.
Fytvio is intended only for adults 18 years of age or older. We do not knowingly allow anyone under 18 to create or use an account or knowingly collect personal data from anyone under 18. Users must confirm they are at least 18 before account creation and before health-data or AI-sharing consent is accepted.
If we learn that an account belongs to someone under 18, we will suspend access and delete the account and associated personal data after appropriate verification, subject to the retention practices described above.
We may update this policy as Fytvio evolves. Material changes affecting health data, AI use, or data sharing will be communicated by reasonable means such as email, in-app notice, or website notice.